This Assessment requires submission of two (2) documents: A 1- to 2-page paper responding to the scenarios, and a completed Performance Appraisal Form. Save these files as
Instructions
Access the following to complete this Assessment:
HW4004_PerformanceAppraisalForm
Before submitting your Assessment, carefully review the rubric. This is the same rubric the assessor will use to evaluate your submission, and it provides detailed criteria describing how to achieve or master the Competency. Many students find that understanding the requirements of the Assessment and the rubric criteria help them direct their focus and use their time most productively.
Performance Appraisals
As an HR professional, you will likely be part of the performance appraisal (or review) process. Whether it be conducting the appraisals, developing performance improvement plans, or assisting managers in assessing employees, it is critical to understand the process and how different situations should be handled. In this Competency Assessment, you will begin by responding to scenarios that depict challenging workplace situations. You will then use the Performance Appraisal Form to complete a performance appraisal for a colleague, friend, or family member.
Click each of the items below to complete this assessment.
Part I: Employee Issues
For each of the three scenarios, address the prompts in a reflection narrative. Be sure to label your responses by scenario.
Scenario 1:
Maggie Johnson takes considerable pride in her athletic physique. She works out every morning at the gym before beginning her shift at the hospital, but sometimes she doesn’t allow enough time to get in a shower before heading to work. In addition, she likes her scrubs to be very form fitting, and some tops show quite a bit more skin than the typical RN on the floor. Several patients have commented to other nurses about Maggie’s appearance, calling it inappropriate and sloppy, but they have not filed a formal complaint or comment during the discharge process.
Address the following:
Explain the policies and procedures for hygiene and professional attire that should be followed while at work.
Describe how you would broach the issue in a private meeting with Maggie.
Explain what training you would recommend for Maggie.
Recommended length: 2–3 paragraphs
Scenario 2:
Mark Harrison is a patient administrator at a local family doctor’s office. Sometimes, he must welcome patients when they sign in, get their file ready, and inform them of co-pays before the doctor will see them. While working the front desk, he is friendly and welcoming, however when dealing with nurses and physician assistants, he can be very gruff and rude. Doctors who work in the office are always treated with respect.
Address the following:
Provide feedback on the importance of situational awareness and sound judgment as it applies to Mark’s scenario.
Recommend one professional goal for Mark to attain in the next quarter to ensure he is a good provider for patients and how he will attain it.
Recommend one professional goal for Mark to attain in the next quarter to improve relations with all staff and how he will attain it.
Recommended length: 2–3 paragraphs
Scenario 3:
Paula Fredrickson works the afternoon shift from 2 p.m. to 10 p.m. at an emergency clinic. She drops her 1-year-old daughter off at daycare each day on her way in to work. She is consistently 5–10 minutes late to work, 4–5 days per week, and always blames it on an issue with the daycare. Her co-workers on the previous shift are supposed to leave at 2 p.m., but cannot do so until she arrives.
Address the following:
Address workplace timeliness and the importance of accomplishing tasks in a timely manner as it applies to Paula’s scenario.
Explain the importance of leading by example for Paula.
Address the importance of setting aside time to assess self, as well as personal and professional goals.
Recommended length: 2–3 paragraphs
Part II: Performance Appraisal
Conducting performance appraisals can be challenging for most mangers and HR professionals. In addition to conducting performance evaluations or being the subject of an evaluation, you might find yourself having to complete a self-evaluation. These evaluations are often compared with the evaluation conducted by a manager or other personnel. In Part 2 of the Assessment, you will be complete a self-evaluation based upon your job description, using an organization’s standardized appraisal form.
Conduct a self-appraisal using the Performance Appraisal Form.
Within the Performance Appraisal Form, you will address the following:
General Performance topics: Using the performance appraisal rating criteria guidelines, complete the performance rating grid, which assesses general topics such as teamwork, communication, and leadership.
Job Description: List three tasks as outlined in your job description that you are responsible for completing and that form the basis for your self-evaluation.
Beneficial Training: Using the space provided, recommend at least one type of method that would benefit you, encourage you, and meet company needs for training and compensation.
Comments/Recommendations
Using the space provided:
Recommend a method you would pursue to improve your interpersonal skills.
Explain how you contribute to the overall success and function of the team.
Describe something you can do to be more effective in your role.
Recommend an area of focus that could help you grow in your career.
Conditions under which the performance appraisal was conducted
Using the space provided:
Describe the environment when and where the appraisal was conducted.
Explain how you addressed bias in your appraisal.
Explain any conditions under which you believe your performance was affected.
